Consultative Skills — Level I
In today’s economy, providing superior service is no longer optional - it is a requirement for survival. Organizations face stiffer competition, more knowledgeable customers, and tougher market conditions. The internal customer relationship is no longer a mere “number’s game” but rather an “accuracy game”, where building relationships and value are critical to the organization’s success.
Formulating and maintaining an exceptional image of service is integral to sustaining the internal/external customer relationship. In this program, participants gain concrete step-by-step skills on the consultative skills/sales/influencing process.
Topics include:
Consultative Skills — Level II
Communication skills remain the focus as attention is turned to how we communicate when selling. Elements of the program include an emphasis on personal sales and negotiation styles as well as precision communication, creation of win-win scenarios, and increasing sales by “letting go.”
Focusing on the real needs of customers, participants learn to hone communication skills outlined in the first course. Customer trust is emphasized and participants learn that verbal and non-verbal communication skills ultimately galvanize clients’ perceptions of their authenticity -- critical to successful relationships of all kinds.